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See Ya’ Mr. Forsee October 5, 2007

Posted by Fast Follower in Gary Forsee, Ralph Whitworth, Relational Investors, Sprint, Sprint Customer Service.

Long time PTIers know there’s been a lot of dissatisfaction discussion about Sprint and their customer service.  Some of that discussion has been focused on Sprint’s CEO, Gary Forsee.  Well PTIers, it seems like Wall Street is dissatisfied as well with Mr. Forsee.  Today’s Wall Street Journal reports that Sprint Nextel is seeking a replacement for Mr. Forsee.  Some big time Sprint investor, Ralph Whitworth of Relational Investors LLC, has put the pressure on Sprint’s board to move Forsee out.  Whitworth says he has lost confidence in Forsee’s leadership.   I’m sure Whitworth’s dissatisfaction is stock price, subscriber base and competitive positioning related.  But you never know, he might also be a Sprint customer.   Heck, he might even be a PTI reader. 


1. Tell it like it TI is! - October 5, 2007

It really is very simple folks. If anyone has the courage and foresight to truly listen to the voice of the customer you can see these things from a mile away. Wasn’t it a year ago that I was telling the folks out there that Mr. Forsee was on a very short leash? Wasn’t it me who called for the letter writing campaign to Mr. Forsee? Wasn’t it me, a year ago, that predicted this?

It doesn’t take a genious…. or maybe it does.. to predict this outcome.

Hey, I am just telling it like it is!!!

2. Fast Follower - October 9, 2007

Well, genius or not, the Wall St Journal confirmed this morning that Mr. Forsee has stepped down as CEO. In their analysis of what went wrong they said that the acquisition of Nextel hasn’t worked because of the toughness of bringing 2 cultures together.

That might be the good PR reason. But if they talked to the PTI readers, they would know that it’s customer satisfaction, customer satisfaction, customer satisfaction.

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