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Are Mac People Just Different than PC People? December 19, 2007

Posted by Fast Follower in Mac, PC.
11 comments

That’s a question that’s been asked over on Silicon Alley Insider.  What led to the question is a study which shows that Mac people buy more music from iTunes than PC people.  The simple explanation (and probably correct explanation) is since iTunes comes pre-loaded on Macs, it’s just easier to start buying music on preinstalled iTunes using a Mac.  However, the post ends with the fundamental question asked: Are Mac owners different than the PC owners?  Well, are they?

Will Sprint Fix Customer Service December 18, 2007

Posted by Fast Follower in Sprint, Sprint Customer Service.
1 comment so far

We’ve pounded Sprint here at PTI for some time now about their terrible customer service.  And they’ve deserved every smack.  But, they’ve got a new CEO now.  Over on Silicon Alley Insider they give the new chief some advice about how to fix the company.  The first thing they suggest is to stop losing customers.  And the best way to do that is to fix customer service.  Because we all know it stinks.

Cellphone Replacement Insurance… Benefit or Scam?? December 17, 2007

Posted by Tell it like it TI is! in cellphone damage, cellphone replacement insurance, refurbished replacement, replacement cellphone, sprint insurance.
6 comments

Well PTIers it was bound to happen!  I was getting undressed, and my PPC 6700 fell off my belt clip and went crashing to the floor!  Disaster, right?  Well, not exactly.   Since I got the phone last year, I have been paying $7/month for replacement/loss insurance.  So I called the replacement center for Sprint, told them what happened and they were more than happy to take my $50 deductible and tell me that I would be receiving a brand new “refurbished” PPC 6700.   She even said that she would express ship it to me for an additioanl $15 bucks!  Now that’s service…right??  If it is such a great plan, why do I feel so wierd about it?

After hanging up the phone, I started thinking about this.   I got the phone last year September.  I have been paying $7 per month for insurance.   My math tells me that amounts to $98 bucks. Add on the $50 deductible and the $15 shipping cost, and I am out of pocket $163 bucks!   So I am paying $163 bucks for a refurbished phone that is not even in production anymore.  I guess one could say that I am ahead of the game, cause I could have been out a whole lot more if I had to buy the new HTC Mogul for more than $163 dollars… right?

Just wanted to see how PTIers feel about cellphone insurance.  How long do you pay before it becomes a bad deal?  Are there any strategies (i.e. maybe purchase insurance for the first 12 months for a new phone and then cancel after some break point)?   

 Not sure why I am feeling strange about this, but I am just telling it like it is!!!!  Sorta like the old tune from New Edition…. 

If it isn’t love, why do I feel this way? 

By the way, while I am waiting for my refurbished PPC 6700, I got Sprint to activate my first Treo!!!  Check it out, it actually is bringing back a lot of memories and it works great!!!

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