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Will Sprint Fix Customer Service December 18, 2007

Posted by Fast Follower in Sprint, Sprint Customer Service.
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We’ve pounded Sprint here at PTI for some time now about their terrible customer service.  And they’ve deserved every smack.  But, they’ve got a new CEO now.  Over on Silicon Alley Insider they give the new chief some advice about how to fix the company.  The first thing they suggest is to stop losing customers.  And the best way to do that is to fix customer service.  Because we all know it stinks.

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1. Tell it like it TI is! - December 20, 2007

They may get better, but I am not sure that we the customers will feel it any time soon. The change will be very gradual and, let’s face it, customers have a long memory….meaning it is hard to forget. Look at how long it took GM to change their image! After years of trying, they are just starting to show signs of innovation. Not sure a “new guy” will be able to stop the bleeding right away. Only time will tell (it like it is).


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