Interesting ways to avoid Sprint early termination fees!! August 28, 2007
Posted by Tell it like it TI is! in cancellation, early termination fee, etf, Sprint, sprint contract.trackback
PTIers,
Let’s have some fun!! Let’s explore and try some of these techniques out!! As we have done a lot of posts about Sprint and their devious ways, there are some folks out there with some outlandish ideas pertaining to avoiding Sprint early termination fees! Let’s hear from you. I will add a couple of the methods that I have heard of and want you to share yours. Try these at your own risk, but if you do try any of these methods…..TELL IT LIKE IT IS!!!!
Pardon the Interaction 
Not sure if this works, but one PTIer says that if you call Sprint and tell them that the subscriber has “kicked the bucket”, died, “is now pushing up roses” that Sprint will cancel the contract, no questions asked and not charge any ETFs!!!
Can anyone confirm this???
Tell us Like it IS!!!!
Here’s another that sounds more reasonable….
Tell Sprint you are moving to an area that doesn’t have Sprint coverage! This will first require carefully studying the most updated Sprint coverage map. Then just find an area with no coverage, and walla!!! They let you out of the contract with no ETFs!!!
Try it and Tell it Like it Is!!!
This one didn’t work for me!
Did you mean “voila”?
Almost forgot this one… Keep calling customer service and TELL IT LIKE IT IS for 10 days straight, and they will cordially ask you to leave with no ETF!!!
This one has already been proven!!! We know this works!
It is probably good to use the swap sites :
CelltradeUSA
Getoutofyourplan.com
They help real well..
Swap sites seem to be getting a lot of attention lately. I still think it is sad that consumers had to come up with solutions like this to get our of these deceitful agreements and terms!
Just telling it like it is….
Sprint just changed new billing programs, I was going over minutes and tried to buy more at $5.00/100 min, but was told there was no access to my acct until the next week. On checking when it came back up my phone said I had all my monthly minutes and had used 0 for the month, happily we used our phones to find Monday morning it says we have exceeded the plan minutes, even though we only spoke a few. Is this some kind of breach where I could early term my plan without the early term fees?
Not sure, but it is sure worth a try! You just got hit by the… “we take no responsibility for the way our website updates your information, but it is always up to date on your billing and charges” scam!
Not sure, but I always say it is always worth a try to get out of a Sprint contract.
Let us know how it goes.
Tell it like it is!!!
cant just move to get out of contract , i bought a new house can get sprint so i cancelled thinking o wouldnt have to pay imagine my surprise when i was told to read my contract and in it it says sprint is not responcable for provideing me with service….. so the hit me with 400 bucks in fees so i just pay 5 bucks a week lol
I been with Sprint for the last 7yrs and I always have problem with all the phone, if is one thing is another. I paid a lot for just 500min and I see that other companies they give more mins for less money for example T-Molible and Verizon. I just want to know how I can avoid my cancellation fee, so I could get a company that help my pocket. Thank you very much 🙂
mary if you have been with sprint for 7 years you can get whatever you want from them. make sure to call retentions (google it) @ sprint customer care. now you have to be firm and keep telling them that you’ve been a customer for 7 years and now your moving to tmobile or cingular if nothing can be done for your cell phone plan. they WILL BUDGE. they will do anything to keep you and you have leverage since you’ve been with them so long. i’ve been with them 3 years, and i called retentions and now instead of 2 phones w/ 1000 mins shared for $125, i talked them down to $60 for the same plan plus free 6pm nights, unlim nights and weekends, 1000 free text messages for both phones, free unlimited internet on both phones, and upgrades for both phones. mention that you work for chase bank too, they will not check, and they will knock another 25% off your bill. just be nice and calm and let them know that after 7 years your just going to switch. loyalty counts.
Gotta agree with MIM… this is the time that you have the most leverage. I have a plan that didn’t even exist (after all of the extras that were thrown in by the retention group)… I now have free roaming and free texting on all of my phones. I am paying about 125/month for 4 phones. I have even had representatives tell me to never change my plan…cause I will never get anything close. Needless to say, I DID have to spend several hours, over the years, arguing, complaining and negotiating! Too bad most American business just don’t get the fact that if they take care of customers we will come with bags full of money for years and years and years!!!
Just telling it like it is…
moving out of the service area does work, but you must provide a utility bill with the new address and it must be in your name. (just got off the phone with them and they said no etf would be charged)
Move to Montana!
hey guys, i found the real deal. called sprint and asked if it would work (the representative was very friendly). so here’s how you do it 🙂
1. call *2 on your phone
2. Ask to be switched over to Nextel (requires purchasing a nextel phone [$50-$100])
3. Within 30 days of signing up with your new Nextel contract, simply call back and cancel your account. No early termination fee’s nothing. 😀
there ya go guys 😀
Funniest thing, I wanted to switch to the iphone so badly once it came out, but have two lines with sprint and would have had to fork over 400 in ETF. I moved this month and come to find out, I have no service with sprint at my new address! I just called and canceled both lines, no questions asked. Getting my new iphone for 199 on friday! Yay!! And AT & T has full coverage at my new address according to its coverage map :))
Just telling it like it is!
what is the zip there. and is there still no service with sprint there. I want to cancel my sister’s contract but want to avoid the early cancellation fee.
Hey, I have been reading a lot of ideas on how to get out of your contract with sprint without having to pay but I am worried that it work. I have been with sprint for like 3 years now and I hate it! I dont get service at my house and they told us we dont get charged roaming and we do. So we have been calling and they took the charges off this month and said for us to call back next month to get them removed. This is just ridiculous and we both want out of our contract. Any ideas or do you know if just telling them we dont have service where we live and also we keep roaming will work?
Thanks.
Here’s what I did and it ended up working…
First, go to the Sprint coverage map on their website. If your home location is in a weak coverage area, you are on your way. This is what I did, it goes a long way when making your point… Now I have a no cost line item called “America Roaming” for all of my lines. Whallah!!! No more roaming charges. The key is tell them that they made an adjustment for a “firend” with the same issue, and they offered free “America Roaming” at no charge so that he could continue with Sprint. Hey… its worth a try, right???
Just telling it like it is…
Let me tell you this company is on it’s way out. The writing is on the wall. The entire company is out of control and in ruins. From customer service rep’s to the corporate office. The tactics they are using are going to get them more lawsuits and biggers fines. The new billing answers including “My system has limited information on your account” and the “We are not responsible non updated billing information” is outrageous. Who runs a business like this. Hey Sprint I hope you are reading this because it’s the EXACT reason you are losing millions of customers. Your wireless data networks will not save you. I can promise you that. You treat people bad, scam them and lie to them and they will destroy your business by not coming back. There are many great American companies that have been around for years, always grow and always turn a profit. Even in the age of the internet and massive incorporation it is still about the “CUSTOMER” That little guy who works at 7-11 and pays his monthly bill with the overages EVERY month so he can call his girlfriend is your base. All those people are the only thing keeping you alive. IT’S OVER. You’ve been had. And you are so stupid that you don’t realize that Verizon for example typically charges more form everything including plans but somehow still stays strong. You know why? Because they treat the customer right and don’t have to sneak charges in. They ge the big bucks just for be easy to deal with. I hate Verizon but you know why I stay? Because they treat me good. When I owed $900 and could only pay $200 they kept me on. It tooks three months to pay that down and they never shut me off. They hooked me up with 3 for free phone also. Back to the point……..Your a failing business and it’s because of one thing and one thing only………..BAD MANAGEMENT.
Thanks for the comments, Kitt. Like you said some companies just don’t get it. Sprint is one of them. I feel your frustration!!! What goes around, comes around. PTIers will soon get the last laugh!
Just tellin it like it is!!!
On my most recent Sprint bill for September, it said they are making changes to the contract terms, something about international calling. It then says to check the website for more information but I cant find any. Does anyone know if these changes can be grounds for canceling the contract this month? Thanks!
At one point we had a Sprint PTIer that advised that if there is ever a change in the terms that you could not accept them and cancel the plan. The bills used to spell out that paying the invoice also served as acceptance of the new terms. My advice would be to call Sprint and explain that as a result of the rate changes you would like to exercise your right to terminate the contract at no cost… its worth a try right. You might want to throw some legal terms and verbiage in your explanation, as well.
Let PTIers know the outcome. Often when you challenge a aspect of the contract, you will get an explanation why this situation does not apply. This is also helpful for future situations.
Either way, come back and share what you learn with the rest of the PTI community!
Keep telling it like it is….
I have been surfing the web to see what excuse I could use to avoid paying my $200.00 ETF because my contract does not end until 2010 with Nextel and I think I’m going to have someone call in and say I’m dead! Will this work???
I haven’t tried it myself, but there are some the claim it does! If it does, come back and let us know the outcome.
By the way, sorry about the unfortunate nature of your condition!!!
Just telling it like it is!!!
Take care, and let us know the results.
PTIers,
In our quest to conquer the early termination fees, I ran across this article…. Check it out. Let us know if it is PTI worthy if you test out the method. http://www.pcworld.com/businesscenter/blogs/on_hardware/146390/beat_the_high_cost_of_cell_cancellation.html
Tell it like it is!!!!!
OK PTIers, first I must admit that I have not been able to confirm this method. I was at a restaurant, and I heard two guys talking. It sounded reasonable, so I thought I would share it with you. Let me know what you think, and if there are any of you that can confirm this…
Here it goes…
If you cancel all of your service, you will be charged a cancellation fee. However, cancellation fees are not service charges. Therefore, there is no interest or late fees assessed to them (first item that needs to be confirmed). If this is the case, you should be able to cancel your service and simply pay $1/month for eternity!!
The guys next to me mentioned that they used this to have some bogus charges removed from there bill. When the Sprint CSR threatened him with the cancellation fee, he responded…”fine, go ahead. you can’t charge interest on it, there are no terms tied to it, so I will simply pay you $1 each month!!!” The story goes that theCSR realizing that he was one-upped, quickly retreated removed the alleged bogus charges in order to keep the $88/month cash flow going!!
Sound reasonable?
Let me hear you Tell it like it ls!!!!!!
Jen have you heard anything else about the september Bill regarding the term and condition changes?
At last!!
We just terminated our contract with SPRINT. We moved from another state and A LOT of problems began. After two months waiting and fighting with these f#$%@rs WE ARE finished. First we ask for a termination because we can’t talk from our home (4th floor in a condominium), we don’t have any coverage, they say: “yes, you have”… You can’t argue with those guys, they only say: No.
So this month in our bill I saw a change in intrastate & interstate calculation for taxes and SURCHARGES, effective October 2008. And that’s the point, but not without a war. I spoke more than 45 minutes with 2 agents and a supervisor (Spanish department) and they said “NO”. Then my wife called again (on our LAND LINE….because the friggin cell phone kept cutting out ) and talked with a great guy (now in English). She explained all our past/present issues to him and he said that the coverage is good where we live and is not a reason, but the surcharges change is ok. so he said, ok, no cancellation fee.
YEAH!!!! FINALLY….WELL…LET’S HOPE THE BILL REFLECTS THIS!
Thanks for all your ideas and suggestions…..we hope this helps anyone in the future….
Good for you, Angel!!!
Another one escapes. I almost feel like Michael Scofield (Prison Break) sometimes, trying to figure out the perfect escape.
Now that you are out, keep in touch with us that are still on the inside. Let us know how life is on the outside and keep telling it like it is!
My husband is leaving soon on deployment and we are wanting to get out of our sprint contract and get at&t. I am thinking about telling them about the deployment and that I will be traveling a lot ( to a place where there is absolutely no service) U think it will work????
I would leave out the “going to at&t” part, but otherwise, give it a try!!!
Just tellin it like it is…
would paying a dollar a month mess up your credit?
I need to cancel my sprint contract they extended my contract until July 2009 it supposted to end this month… any ideas how to cancel it? well also paying a dollar a month would mess my credit?
I admit, just heard about the dollar a month thing. Not sure about the impact on your credit. I hear that paying on a late fee, won’t mess your credit up, but I don’t have any personal experience, and can’t find anything in writing.
The September contract changes I talked about earlier were for international calling rates and since I don’t have that on my service they said I couldn’t dispute it. They did make changes to this months bill, something about tax surcharges but when I called they said that my bill wouldn’t change so I couldn’t dispute that either. My contract ends Nov 11 2008 so I am just counting down the days to get out of Sprints control. I hate them!
I even asked today when I called them about paying the balance of my bill up front just to be able to get out of it and they said they wouldn’t be willing to do that. I don’t understand why they wouldn’t just take the money up front and let me off their network. They are being such jerks about it.
Jen,
37 days until freedom??? You are golden!! Now watch the last minute sales pitches, expect some calls and deception coming your way. Stay strong!!!
Good luck with your new carrier. Check back with those of us that are stuck and let us know how green the grass is on the other side of the fence, and keep telling it like it is.
tried the september contract change approach and it did not work!
can any body help me . my contract with sprint ended in july of 08 and iv been on a month to month sence then , i just changed to att and called sprint to make sure the phones were cut off and they told me i owed them 200 for each phone . i told them that my contract was up in july , and they said i called them in april and verblelly signed another 2 year contract witch is wrong, that is a bold tace lie , i ask for some proof and she said it was a verble cantract and all they had were there notes. somwone please help. emaill me.thank you
Hmmmm… did you receive anything from Sprint in April? Like a new phone, with the reduced rate, or did you change plans or something? You are right… why would anyone just call Sprint to say, hey, sign me up for two more years!
The only thing that I can think of is that you inadvertantly let them sell you something, and in return they stuck you with 2 more years?? I’d be interested to hear how this one turns out for you.
Tell it like it is!!!
Well people I just want to let you know that I am the proud new owner of an iphone… and a few weeks early to boot! Just wanted to let you guys know that you can cancel your Sprint contract with no EFT when you are within 30 days of the last day of your agreement. I didnt realize this and I called them yesterday with 3 weeks left just trying anything to convince them to let me out early. The woman told me I was able to get out with no fee since I was within 30 days of my contract ending. I didnt complain and I was out!
Just wanted to let you guys know that its a nice little trick when you are waiting desperately to get out from Sprints clutches! Have fun people. Oh and by the way, the iphone is awesome! So far I have much better coverage in my house too which is the whole reason I hated Sprint to begin with. Happy Halloween people!
Wow, Jen. Anoter one escapes. Starting to feel like my favorite show..Prison Break. Keep in touch with us from time to time. Let us know how things are on the outside!!!
Thanks for the tips.
Keep telling it like it is!!!
Hello Everyone. I am an employee of Sprint. It is unfortunate to see so many people dissatasfied with their Sprint service. That is definatly not the intention and I can tell you from my perspective that things are turning in the right direction. Those of you that were with sprint several years ago are having a tough time beucase the way Sprint does business has changed from a few years ago. As Sprint changes their is a level of change required by a customer. I understand this can be a difficult process becuase the old way an issue might get resolved has changed. For those of you with an unresolved issue (billing, defective equipment, technical issues, etc..) please feel free to email me with any questions at sprintassistance@gmail.com and I would be happy yo point you in the right direction. Please do not provide a name, account number, phone number or any other information identifying you. I will not access your account and will not preform any matinence myself. This is for information only. Even if you have a simple question about the operation of your phone I can provide information for this as well. Please do not ask me how to circumvent Early Termination Fees or get freebies as I will not reply. Please keep your questions general and honest and I will provide you with an honest answer. Depending on the issue I may reply with a question such as what phone model or what plan do you have. This will assist me in assisting you. Tell me like it is and I will tell you where you can get resolution.
(wiping the tears from my eyes…)
I am reminded of the famous ending from Rocy V…
“I came here tonight…
and I didn’t know what to expect.
I’ve seen a lot of people hating me…
and I didn’t know…
what to feel about that, so…
I guess I didn’t like you much either.
During this fight…
I seen a lot of changing:
the way you felt about me…
and the way I felt about you.
In here…
there were two guys…
killing each other.
But I guess that’s better than million.
What I’m trying to say is…
if I can change…
and you can change…
everybody can change!”
Sprintassistant, I am really impressed. NEVER have I heard this much compassion and “over and beyondness” from any customer service rep. If you are sincere, PTIers commend you, your efforts, and whatever has happened at Sprint that compels you to go to this extent. You have really put, yourself out there.
First question.. when can I get the HTC Touch Pro???
PTIers, give credit where credit is due. Sprint assistant …. You are the MAN or WOMAN!!!
Holla at your boy… Tell it like it is!!!!
Thanks.
why would sprint have a gmail account?
email phishing, guys. Beware.
in january of 2009 admin fee is changing to .99cents. can i get out of sprint without etf?..ajm…
Mark,
What good would email phishing do. Their are plenty of places someone can go on the internet and email addresses are posted. No need to phish for them. Also why would one person spend so much of their free time phishing. Serves no purpose. Do you have so much time that you can. I do not.
Tell it like it TI is!,
Over and beyond is the way I work. I do not except less and will never provide less. Sprint is a good company and has great services but lets face it, sometimes it is difficult to get an issue resolved. I have a one up on all sprint customers. I work there meaning that I know about not only the offerings but what can and can;t be done, when an issue does not get resolved or someone is going in circles trying to get an answer I can point them in the right direction. No guess work. If we all had these abilities their would be no problems. I have this knowledge and am offering to share it with anyone that it will do some good. If you think this is phishing and still cannot get an issue resolved keep doing what you are doing. No sweat off my back. In most cases it is a simple answer like what department to speak with or if a coverage issue laying out exact steps on what to check, how to check it then who to call to investigate further.
Why do I have a Gmail account?
Sprint Assistance is not Sprint sponsored. Despite what people think their are people that read these posts to get out of early termination fees because they have an unresolved issue. They don’t really want to leave sprint but need their problem fixed. I can give them direction. I can set their expectations if their is really a reasonable solution or id they are just wasting time. Also do you really expect me to post my actual email address? Really? If you have a question email me. If you don’t trust this then don’t. It is that simple. I have already had several emails and this led to several resolved issues and realistic expectations. If you see a possible different resolution let me know.
Oh and Tell it like it TI is!, that famous ending came from Rocky IV.
Response to imagin.. #13
That does not work anymore. It did 6 months ago and before due to separate billing systems however the old sprint billing system has been decommissioned and you cannot fool the system like that anymore.
#30 kaydubsss
Yes it would
#24 Tell it like it TI is!
Refer to answer on #30
You are right we do not charge interest, we charge late fees. Even on early termination fees. Late fees are up to 5% depending on what state you are in. Most are 5%. You will be charged late fees, taken to a collection agency and your credit will be effected by this. I would try and find a different solution than this. Don’t ever hope the system will let you slip through the cracks. Most of the time it catches up with you in a way you don’t want it to.
Yep, you’re right… The quote was from Rocky IV.
Hey, when I am wrong, I still tell it like it is!!!
BTW…got my HTC Touch Pro (and another 2 year agreement). So far so good!!!
My Sprint contract isn’t up until May of 2009, and I’ve actually scheduled reminders on my phone and my Outlook at work. I spoke with a man/jerk in the cancellation department last week. I asked if there was any legitimate way out of the contract and he told me, “that’s what a contract is for.” What a sweetie. Anyway, I felt compelled to remind him that a judge apparently disagreed a few months ago and ordered Sprint to pay out over tens of millions of dollars. I’m sure he immediately made a note on my file, so I’ll just stick it out. Arrrrrgh!
Admin fee changing in 2009 from .75 to .99?? Can I use that to cancel? I think they may say something like it’s subject to change, so I’m assuming that it’s not ground for cancellation??? I’m in jail till Jan. 2010!!!
Thanks
By jail I mean sprint jail, not jail jail btw. At least jail jail I could get out of my contract!
Sprint claims I okayed a 10% “discount on my bill” over the phone last February and somehow agreed to extend my contract for 2 more years. It ends up this applies to ALL the phones on my family plan even if some of those phones will be nearly 3 years old at the end of the new term. First FACT: the 10% discount only applies to the “access” fee. This amounts to $1 per month on two lines and $2 on my line. So for $4 in savings on a bill that is over $170 monthly, my brother and his son can’t get off the plan unless they pay $400 in ETFs. PLUS, their phones will both be 2 years old in 2 months, but if they get a new phone Sprint said it would extend the contract for 2 more years, so the only choice is to keep their phones for nearly 3 years (one is already almost gone). THIS IS A SCAM! Sprint said there’s nothing they can do because I “confirmed” this change. I chatted with an agent and was transferred to another level up and was told “too bad.” I told them I would repay the 10% discounts but they said “no can do.” I have been with them for 5 years and this is an example of PATHETIC, USED CAR-SALESMAN SLICK WILLY SCAMMING!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bill,
Research getting out of sprint contract Jan 2009. They changed the admin fee from .75 to .99 which is a materially adverse change. They will tell you no, but keep calling so they note your account. After talking to 3 reps then call executive customer care (number is on the consumerist website) and they will get you out once you start complaining that you were supposed to get a supervisor call back etc.
That’s what happened to me and they waived. I was supposed to get a supervisor call back and never did. DON”T PAY YOUR JAN. BILL if you haven’t yet. You only have 30 days from bill date. Good luck.
I”ll check this out. Thanks for the advice.
sprint SUCKS DONKEY BALLS that company is a joke a 500 $$ bill for 1 month no overages nothing … something is wrong but sprint says the BILL is correct i’ve told the last 20 reps i will not pay the term fee and they said have told me there is nothing they can do i have been speaking with the corp exc: also nothing they can do they have waive the term fees before they can do it again i have tried everything from the new fees as of my feb bill stats to poor customer service to call the BBB on them . Nothing is working .. HELP !
to all of us sprint victims out there, this company is the worst in every way. we have been with them for over 10 years and last summer upgraded one of our phones and the problems that we have had on and off over those 10 year increased to a almost weekly problem with them and customer service is hands down the worst i have ever delt with. we cancelled service and of course they will not let us out of the $200.00 fee even after I had expalained to them all of the on going issues we have had over the past 10 or so months with the new contract and all the billing mistakes and problems. the credits issued to us is a clear indication of the inconsisitant crap i have been fed by the spint cust service reps. you would think that a company with so may lawsuits and upset customers they would take long hard look at there mistakes and at least make a deal with those unsatisfied people. but, NO! so you go sprint you will be out of business soon i am sure your business practices will make sure of that. i have given my account info and the long list of issues to my lawyer and i will NEVER pay that fee EVER! i would rather give my lawyer $1000.00 to fight this than your shitty company one more red cent! ITS THE PRINCIPAL OF THE THING. ps. any other suggestions on how to avoid this term fee would be greatly excepted
they told me that because i have roaming coverage my etf can’t be waived these f$#%@ i can’t believe they even exist. NEVER REFER ANYONE TO SPRINT…awful a$^&!s
10:13:29 AM Evric I do apologize however when the base if there is a early termination fee is applied, they use the billing address and where the living address is used, I do apologize however on our coverage map we show coverage for your area.
10:13:54 AM jessica i don’t live there anymore!!!!!!!!
10:14:20 AM jessica can u please change my address
10:14:43 AM jessica bakersfield, ca
10:15:29 AM jessica so i need a lawyer now?
10:15:59 AM Evric I do apologize however when the lines were canceled the address was still used for the account, I am able to change the address, please hold for one moment.
10:16:32 AM jessica i sent in an address change request right after i made the $89 payment
10:16:50 AM jessica you should also be getting mail returned if you are still using the palmdale address
10:17:52 AM jessica do you really show service at … rd because i had to walk a few miles
10:17:59 AM Evric I am showing …is not a correct street, I am showing a Blvd not Rd…
10:18:21 AM Evric Yes, I show service in the area.
10:18:26 AM jessica ok then that’s it rd, blvd, whatever
10:19:16 AM Evric The address has been changed to…
10:19:19 AM Evric Was there anything else I could help you with today with your sprint account?
10:19:20 AM jessica i see it says roaming only there where are you checking
10:20:12 AM jessica ROAMING ONLY ALL GRAY SHADED AREAS
10:20:50 AM Evric I am checking the map for the area, for no coverage, not roaming, because even with roaming you are able to make calls.
10:21:13 AM jessica why in the world would i want to pay for roaming, my phone was set to sprint only
10:23:54 AM jessica this is really bad what you are doing, you know i told you i was evicted and that i am homeless and i did not have service at all and couldn’t use my phone and you why won’t you help????
10:26:20 AM Evric I do apologize for the inconvenience, however for the fees to be waived there is no option to get the fee waived since there is coverage in the area, however I am able to offer a credit for $50 for the account to assist with the bill.
10:26:45 AM jessica there is only roaming coverage how can that count???
10:28:20 AM Evric With roaming you would have been able to change your plan that did not charge for roaming or switched networks to nextel that might have gave better coverage.
10:29:31 AM jessica we looked at options and they were too expensive
10:30:40 AM Evric I do apologize however your account was provided with other options to get better coverage with your account however the account was canceled with coverage in the area, so the early termination fee is unable to be waived for the account.
10:31:10 AM jessica roaming is not your coverage so how can you claim it is
10:34:06 AM jessica have fun getting the money you are bad and bad people have bad things that happen to them…just like how sprint is being sued for etf, you will have me added to the class action list. hope you encounter an issue like mine sometime in your life, hopefully someone you care about is on sprint and gets stranded and almost dies and you’ll finally understand
10:34:57 AM jessica so i can pay $1 per month right
10:35:09 AM jessica have fun collecting
10:35:46 AM Evric You are able to speak to account services to create a payment arrangement.
10:35:57 AM jessica nah
10:36:05 AM jessica no thanks i will get a lawyer
10:36:16 AM Evric *financial*
10:36:22 AM Evric Was there anything else I could help you with today with your sprint account?
10:36:26 AM jessica they take their fees from you in the end
10:37:03 AM jessica did you put the $50 off?
10:39:50 AM jessica was it done?
10:42:06 AM Evric No the $50 was not credited to the account, due the offered not being accepted when presented.
10:42:51 AM jessica oh are you serious, we are still in the same conversation. i never rejected the offer.
10:43:08 AM jessica huang transfer me to your supervisor please
10:43:19 AM Evric Hold for one moment.
10:43:30 AM jessica i never declined it learn to read
10:44:04 AM jessica take some grammar classes too
10:44:57 AM Evric PLease hold as I transfer your chat to the correct department.
10:47:22 AM System You are being transferred to another queue. Please stand by…
10:47:22 AM System Evric has left this session
10:52:17 AM System Crystal L has joined this session!
10:52:18 AM System Connected with Crystal L
10:52:18 AM Crystal L Thank you for contacting Sprint. My name is Crystal and I am a supervisor for Sprint Ecare. Please allow me a few moments to review your previous chat.
10:53:14 AM jessica hi crystal evric offered me $50 and i never declined it but he is trying to say i did and he needs grammar lessons before he gets on a computer i had a hard time understanding him
10:53:52 AM Crystal L Please allow me a few minutes to review the previous chat. I have accessed your account and I am now reviewing the chat.
10:54:20 AM jessica sorry if any of it offends you it was directed to evric since he was robotic
10:54:53 AM Crystal L I understand your frustrations and apologize for any inconvenience this has caused you.
10:56:09 AM jessica i am seriously homeless and do not live in palmdale i am very close to having money saved up to pay for rent. my friend that has the second line is currently paying the phone bills and i really did not have reception
10:58:50 AM Crystal L I sincerely apologize for any inconvenience and your situation.
10:58:53 AM jessica i really don’t live in palmdale, i am in bakersfield and unfortunately my phone was set to sprint only and there’s roaming service so i went to att since their basic has coverage
10:59:36 AM jessica you don’t have to apologize its the economy you had no control over me getting laid off and evicted
10:59:57 AM Crystal L I will issue the credit of $50.00 to your account for the charges for the roaming.
11:00:06 AM jessica so how can i address the etf issue
11:00:43 AM Crystal L Once the number was ported over to another carrier the account was cancelled and the early termination fee is added to the account based on the address provided on the account at that time.
11:00:56 AM jessica why did evric “indian give” something, is evric a human or a computer auto response thing
11:01:30 AM jessica i had requested an address change with the person that took the $89 payment over the phone
11:01:41 AM Crystal L If you move and can provide an address for your new address and the address is not in sprint coverage area you will be able to cancel your account with no early termination fee.You will be required to show proof of residency for the new address that is not in the sprint coverage area.
11:01:51 AM jessica they called and said they needed payment
11:02:09 AM jessica does roaming count as sprint coverage?
11:02:42 AM jessica does it need to be notorized or anything like that>
11:03:38 AM jessica i am sleeping in my car and at a friend’s house, he has minimal coverage i was only getting 1 bar or no service when i was there
11:03:54 AM Crystal L Roaming is not the same as sprint coverage.You will be required to transfer to your account services department for assistance with the information needed for proof of residency to cancel with no early termination fee.
11:04:19 AM jessica evric said that roaming is coverage.
11:05:04 AM jessica should i call acct services or chat?
11:05:59 AM Crystal L If you are roaming you are in an area that is required to use another network to complete the call. I will be more than happy to transfer you to account services and you will be able to chat with them about the paperwork needed for the proof of residency to cancel with no early termination fee.
11:06:35 AM jessica thank you. you have been wonderful and honest.
11:07:21 AM Crystal L Thank you and I again apologize Jessica for your situation.I have applied a credit to your account for $50.00.
11:07:38 AM Crystal L Please remain on the line while I transfer you to our account services department.
11:07:39 AM jessica i appreciate your help and evric needs to be reprimanded for being a hateful csr
11:07:43 AM jessica thank you
11:09:19 AM System You are being transferred to another queue. Please stand by…
11:09:19 AM System Crystal L has left this session!
11:09:29 AM System Sarah FF has joined this session!
11:09:29 AM System Connected with Sarah FF
11:09:29 AM Sarah FF Thank you for contacting Sprint, my name is Sarah. Please allow me a moment to review your previous chat.
11:10:32 AM jessica hi sarah please don’t be offended..remarks were for evric because he was trying to be sarcastic, dishonest, and robotic
11:11:44 AM Sarah FF That’s no problem. I am seeing that he defiantly wasn’t being the nicest in the world. I do apologize for that
11:12:07 AM jessica no apologies for other people necessary here. 🙂
11:13:26 AM jessica i just need to know what i need to provide you with. i am working and currently living at …, it is really embarassing that i have to live in my car but i am saving for rent and will eventually be at …
11:14:31 AM Sarah FF Thank you very much for giving me the basics of the last chat. I am currently checking on the coverage for you to see if there would be anything that we could do to fix that, if not, then we can set up cancellation for you
11:14:36 AM jessica there is only roaming at … but evric said roaming counts and crystal says it does not. i was with sprint for almost 10 years and i never had reception issues until recently
11:14:53 AM jessica thank you
11:17:05 AM Sarah FF I am showing that you are correct in that there is only roaming. I am sorry for the confusion that you have gone through as well as the frustration. I would be more than willing to set up cancellation for you for no early termination fee.
11:18:05 AM jessica wow thank you… you have just proven all those websites wrong, you really are human, honest and care. thank you
11:19:11 AM jessica i really would like to return to sprint sometime and would like to refer people because it wasn’t bad before…it really just depends on where you live
11:20:20 AM Sarah FF I can certainly understand and I do apologize for your frustration. I am currently submitting a credit request form for you so that the fees are waived.
11:22:10 AM jessica there you go apologizing again, you have made me feel better than i did before i talked to evric… life is hard enough, i don’t understand why people find it necessary to make it harder for others… so i appreciate you
11:23:25 AM Sarah FF I am glad to have helped you. And I can understand and totally agree. I have that form submitted for you now. Was there anything else at this time that I could help you with?
11:24:20 AM jessica yes, please have a wonderful day today, tomorrow, and forever…you are superb. thank you again for being human.
(hopefully this fixed my $700 bill from them… we’ll see
RE: HELP Getting the Early Termination Fee Waived
I’ve called Sprint numerous times the past few months regarding their increase in rates and the phone being too expensive and the possibility of having to cancel my account.
Someone had told me that because of their increase in the administrative charge we could get the ETF waived. Can anyone confirm that?
Because they threatened me a couple of months ago that I would still have to pay the $200 ETF, I didn’t cancel at that time. Their records do showed that I called complaining of how expensive the phone has gotten and that I inquired about cancelling but apparently did not go into further details.
I finally decided on 4/13/09 to cancel.
The rep I spoke to at Sprint on 4/15/09, told me I missed the deadline to dispute the administrative charge. He said that it was noted in my Feb/March invoice that I would have had to notify them by 3/15/09 to dispute. I told him that didn’t make sense as my closing date isn’t until the 22nd of the month and I didn’t receive my Feb/March statement until the end of March so how was I supposed to respond 2 weeks earlier than receiving that invoice. He didn’t know how to respond and asked if I wanted to talk to his supervisor. I said yes. He put me through to the supervisor and I left a voice message on 4/15/09. She did not return my call so I sent a letter the following day.
Two days ago I received a bill for $235.42 to cover a $200 ETF as well as $35.42 in government tax, fees, as well as a $5.46 sprint surcharge fee.
I just sent another letter off yesterday disputing the charges and again letting them know I still have not heard back from the supervisor.
Can anyone give me advise on how to get this charge dropped? Any help (as soon as possible) would be truly appreciated.
Thanks!
OK – Here is my exciting news!!! I finally got it waived. Took me over an hour on the phone, was put on hold at least a dz times, was transferred to about 3 or 4 ppl. I told them I had all day so to keep transferring me to another supervisor.
They would put me on with a supervisor who would tell me “I would if I could but I’m not authorized to do so.” So I tell them to put me through to someone who can waive it.
Then I told them to pull my voice recording to listen to an earlier conversation and they told me they don’t have voice recordings from prior months (they use that to scare people).
I kept being persistant and told them I had all day long to sit on the phone, especially since it was there dime (1-800 #) . After 1 full hour (60 min) I WON!! They waived the ETF ( and yes, they added on over $30 in taxes and Sprint Surcharges – can you believe they add on a SPRINT SURCHARGE to an early activation fee??).
I think the 1 hour mark (if you can make it that long – and it was very hard) is when they finally fold……
the new game at Srint is to transfer you to voice mail and ignore you. They have done it to me twice in 7 days. They are also taxing etf. They are going out of business and stealing as much as they can. No service, no service support.. Makes sense.
$400 EFT to cancel 2 phones??? That is highway robbery. They sell you every way they can to add a phone line “for free”, and then once you’ve done that, they want to charge you $200 to cancel it?????
Sprint is the absolute king when it comes to telling their customers to bend over and smile!
Does anyone know how thoroughly Sprint checks the documentation submitted in order to get out of the ETF? I was told a utility bill or mortgage agreement would be sufficient. I wondered if Sprint had the resouces/ authority to check the validity? I really want out of my contract, but dont’ want to pay the $600 (3 lines) ETF.
Any help would be appreciated.
Ok, so I bought the HTC Mogul from Sprint about march or june of 2008. Right away i noticed that they phone had some issues with it. I took it to Sprint to get it tested and was told that there was nothing wrong with the phone. I called sprint to see what they could do and they told me that all they could do was send me a replacement. (at the time i wasn’t eligible for an upgrade) I didn’t want to replace one crappy phone for another (that’s dumb), so I declined. I also don’t have $$ coming out of my ears so I couldn’t just buy another. So I still have the phone and two days ago it craps out on me. I called sprint told them I did everything that I could with the phone and I was DONE. They told me they would send me a replacement phone and then send me a updated version of it since they didn’t have the Mogul anymore. But they said I would have to wait til 8-1-2009 to get my discount. HELLO I need my phone today!! So then I stated that I wanted to terminate my contract and after being transfered to 4 different people I was denied. I don’t understand. I paid for a phone that costs about $300.00/$400.00 (x2 becuase I bought one for my husband as well) and now I have to pay a $200.00 (x2 for my husband’s lilne too)ETF??!!!! I don’t think I should have to pay this fee becuase the phone never worked right in the first place. They new they had a faulty product and still put it on the market for consumers to buy. Call me crazy but I don’t think I should have to shout out $$ for something that was not my fault in the first place. Please, someone let me know what to do.
you can get out of your sprint account! ive had problems since i joined up with them and recently its proven to be too much. i did some research and apparently as of 1/10/10 they are instituting a new fee to spending limit accounts. it will cost 4.99 a month extra if you have this on your plan. this is as they word it “a material change to your agreement” they will argue with you. but you can use this, only catch is you have 30 days to do it. good luck! im on my way to verizon right now…. 😉
mouje
Hi Michelle
Is it still possible to call them and get it waived dor this material change to agreement reason?
I just canceled under the material change issue as well. They had a 40 cent increase under the “Regulatory Charge” category. Look on your last statement If you call and cite this as your reason you can get out of your contract until March 1st.
Another way to get out of your cell phone contract with no ETF is to use a swapping service such as http://www.mobileswap.org/.
Here is yet another scam. About a year ago i went rounds and rounds with many Sprint operators. They had told me that i was always paid a month ahead.(which i am sure most of you have been told too!!!!!) well after i changed plans to a lesser plan i was never given credit of the difference of my new plan of $65 and the old plan of $135. Where the hell did that $70 dollars go?
I just had to call Sprint today to double-check when my service is up. The rep at the Sprint store told me it was up on July 1st, 2010. I told him I thought I had a 2-year contract. He said nope, it was up in July. So, just to confirm, I called customer service. They said my contract wasn’t up until 2013. I had bought my plan in July, 2009. What the?? I was transferred to Account Admin or whatever, and complained that I was told that my contract was up this July. They told me it wasn’t up until 2013 because of a discount the rep had given me for working at a certain place. He never told me it would add two more years onto my contract!!! So first, I HAVE to stay with Sprint for another year, I’m already switching over to AT&T, and on top of that, no one in that damn company ever tells me anything that they’re doing. I’ve had five replacement phones in the last year, and the last phone that broke WAS a brand new replacement. Nothing worked and they wouldn’t replace it. It was a day old. I’m soooo sick of Sprint and their cheap product. Is there any leverage with any of this to get out without the fees?
Ok, I signed up for a 2 year contract about 4 months ago. When I signed the contract I was told (by the person who I was buying the Sprint contract from) that I could call any mobile phone with in the USA without using my minutes. The person wrote that I could call any mobile phone within the USA, on a Service Agreement paper. Now after receiving my latest bill, I find out that I was mislead by the sales person. I faxed over the Service Agreement paper, but they keep asking me for my contract, which I never got, b/c whatever the person said I would get in the contract is on the Service Agreement, but Sprint would accept it b/c it doesn’t have there phone number or address. I went back to the store from where I bought the contract from asking if they could/would help. They outright said no..
So is there anything I can do to cancel my contract on any bases without paying $200 per line ( I have 4 lines)???
The way I did it:
I disputed the reason for contract being renewed (and in all honesty, I don’t know how it was, or who did it–they stated that I used the equiptment upgrade, although I never did purchase a new phone through sprint). Took a few phone calls, and they accepted it.
Ok, i read all of the answers and i still don’t know for sure what works and what doesnt.
Im currently with AT&T but my contract is over, so im just paying monthly until i renew my 2yr contract.
Sprint came out with the HTC EVO, which i love and i really want to get it.
My plan was to sign up for a 2yr contract with sprint and get the phone, and after 2 or 3months call and complain about the service (which i am SURE will be needed after all the complaints i’ve read on here and heard from my friends) and see if i can terminate the contract without paying any fees.
Do you guys think it’ll work?
What should i do? What should be my excuse?
And if i call and tell them i moved somewhere where i dont have coverage they will ask me for a residence proof. What do i do then?
THANKS SO MUCH !
Sprint told me I had 30 days to cancel my plan and then after 28 days I called to cancel it and they said that I only had 14 days from the day I ordered it…I got stuck with a $370 cancellation fee…is there anyway out of this?
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Interesting ways to avoid Sprint early termination fees!! | Pardon the Interaction
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