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Will Sprint Fix Customer Service December 18, 2007

Posted by Fast Follower in Sprint, Sprint Customer Service.
1 comment so far

We’ve pounded Sprint here at PTI for some time now about their terrible customer service.  And they’ve deserved every smack.  But, they’ve got a new CEO now.  Over on Silicon Alley Insider they give the new chief some advice about how to fix the company.  The first thing they suggest is to stop losing customers.  And the best way to do that is to fix customer service.  Because we all know it stinks.

See Ya’ Mr. Forsee October 5, 2007

Posted by Fast Follower in Gary Forsee, Ralph Whitworth, Relational Investors, Sprint, Sprint Customer Service.

Long time PTIers know there’s been a lot of dissatisfaction discussion about Sprint and their customer service.  Some of that discussion has been focused on Sprint’s CEO, Gary Forsee.  Well PTIers, it seems like Wall Street is dissatisfied as well with Mr. Forsee.  Today’s Wall Street Journal reports that Sprint Nextel is seeking a replacement for Mr. Forsee.  Some big time Sprint investor, Ralph Whitworth of Relational Investors LLC, has put the pressure on Sprint’s board to move Forsee out.  Whitworth says he has lost confidence in Forsee’s leadership.   I’m sure Whitworth’s dissatisfaction is stock price, subscriber base and competitive positioning related.  But you never know, he might also be a Sprint customer.   Heck, he might even be a PTI reader.