Pardon the Interaction

Sprint.. I can’t get no SATISFACTION. Another Sprint Episode! August 25, 2007

Alright PTIers… yet another Sprint fiasco.  Remember last December when I bought my daughter one of those cool LG Fusion phones?  Well, about 3 months after I bought it, the screen developed a big white, blank square right in the middle of the display.  No problem, right? I have a one year warranty and it was only three months.  WRONG!  The way it works for the first year is the customer has a choice, you can send the phone back to LG and be without a phone for two weeks minimum, or you can pay Sprint $55 bucks to repair it on the spot!  Which one would you choose?

 Well, guess what?  About 4 months after the repair, the screen began fading away again!  I took my daughter to the Sprint store (an authorized repair facility, no doubt) and they gave me the same choice again!  Send the phone away for 2 weeks, or pay another $55 bucks for the repair!  And, BTW…. the technician told me today that this is a known problem with the Fusion phone!  So here I am facing $110 of repair costs, for a phone that is less than a year old and under warranty!!!  Heck, the phone only cost me $179!!!!  Sprint…. YOU SUCK!!!!  I hope you lose every customer you ever signed up!!  I really mean it.  Please call me and let me be one of the folks that you let out of their contract.  I dare you!!!

Can you imagine buying a vehicle and then taking it to the dealership and they tell you to send it to Detroit for a warranty repair (at your cost), and wait a month to have it returned, of pay the dealer 20% of the cost of the vehicle cost?? 

Is any other PTIer having this issue with the LG Fusion???  How long am I suppposed to pay $55 bucks for this issue.  Are there any resolution tatics that were successful for you? Please let me know.  Thanks.